Name
Building Engagement: Gamifying Your Customer Onboarding Funnel
Date & Time
Wednesday, October 15, 2025, 2:30 PM - 3:30 PM
Speakers
Jeff Broadwick - CTIConnect
George Garza - Center Web Access
John Gill - Kentucky Fi
Ellen Slezak - BillMax Billing Solutions
Jeff Broadwick Ellen Slezak
Description

Customer onboarding doesn’t have to be boring. In this session, you’ll learn how to use behavioral science and game design principles to turn your onboarding process into a retention engine. Discover how small tweaks — like progress indicators, milestones, and rewards — can reduce churn and make new customers feel motivated, not overwhelmed. Walk away with real-world examples and actionable ideas to build a more engaging, stickier customer journey from day one.

Location Name
Champagne 4 - Paris
Session Type
Build