Outages, supply chain disruptions, weather events, software bugs, and human error are unavoidable in complex systems. What separates resilient ISPs from average ones is not the absence of failure, but how networks and operations behave under stress. This session reframes resilience as a core design principle rather than a reactive afterthought.

Designed for CTOs, the discussion explores architectural patterns, operational practices, and organizational habits that allow systems to degrade predictably instead of failing catastrophically. Topics include resilience across network, software, and operational layers, along with how to prioritize improvements that reduce customer impact and operational chaos when things go wrong. Attendees will leave with a clearer framework for building systems that remain dependable even when conditions are not.