Name
Mean Tweets: Decoding Customer Feedback
Date
Thursday, March 5, 2026
Time
9:45 AM - 10:30 AM
Location Name
Grand Ballroom: Renaissance
Description
Customer feedback isn’t always glowing - and it’s not always fair. In this engaging session, Matt Larsen and Zach Hubeck unpack real examples from the field and invite the audience to weigh in. What’s valid? What’s noise? And how should you respond?
Speakers
