In the event of a customer reporting offline issues with fiber connectivity, knowing where to start is crucial for efficient troubleshooting. This session focuses on the initial steps and key considerations when addressing fiber connectivity problems. Learn practical methodologies to prioritize and diagnose common issues effectively, ensuring prompt resolution and minimizing downtime. Gain insights into identifying potential points of failure such as equipment, connections, or environmental factors, and learn how to perform preliminary checks to isolate the root cause. Whether you're a technician, network engineer, or ISP operator, join us to enhance your troubleshooting skills and improve customer satisfaction through swift and effective fiber network diagnostics.