Name
Supporting Customers In Hybrid Networks
Date & Time
Wednesday, October 16, 2024, 4:00 PM - 5:00 PM
Description
Navigating customer support challenges in hybrid networks requires strategic approaches to ensure timely and effective resolutions. This session addresses the complexities of supporting subscribers across diverse access technologies and vendors, which can lead to prolonged troubleshooting and customer dissatisfaction. Learn strategies to streamline support processes, reduce call volumes, and accelerate issue resolution to maintain high customer satisfaction. Explore methods for implementing a centralized view of subscribers and network operations, enhancing visibility and efficiency in troubleshooting. Gain insights into proactive measures to minimize escalations, prevent costly truck rolls, and reduce churn. Whether you're a network operator, support team member, or manager, join us to optimize customer support in hybrid networks and foster lasting customer loyalty.