Susan is the Senior Field Marketing Manager supporting the Wireless ISP (WISP) segment, Multi-Dwelling Unit (MDU) market, and Investor Relations marketing, a position she has held since joining Calix in April 2023. She brings more than 25 years of experience in telecommunications with an extensive focus on marketing communications, market research, strategy and sales enablement. Susan joined Calix from Frontier Communications where she served for 7 years as Senior Marketing Manager in their Wholesale division. Prior to Frontier, Susan was the head of global marketing efforts at Verizon Wholesale, a role she held for 18 years, and at Sprint for 2 years prior to that.

In her role at Calix, Susan is responsible for driving focus on the WISP, MDU and Investor Relations markets’ needs back to Calix and serving as the voice of the customer for these segments within the organization.

Susan holds Bachelor of Arts in both Mathematics and Psychology from the University of North Carolina – Chapel Hill, a Master of Business Administration (with honors) in Business-to-Business Marketing from the University of Dallas, a Professional Diploma in Customer Experience (with merit) from the CX Academy, is a certified Digital Marketing Professional (AMA+DMI) and holds a Lean Certification from Southern Methodist University (SMU).